Accessibility Services

Accessibility Services collaborates with faculty to achieve our shared goals of inclusion and full accessibility.  Many students who access Accessibility Services are referred by a faculty member.

Referral to Accessibility Services

If you think a student may have a disability or a barrier to their learning, Accessibility Services recommends these steps:

• Request an opportunity to speak privately with the student.
• Let them know what you have observed and that you would like to help them to be more successful academically.
• Inform the student of all of the services available at the polytechnic that assist students in being successful (Counselling Services, Writing Skills Tutoring, Math Tutoring, the Library, Learning Strategies, and Accessibility Services).

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Confidentiality and Consent

The Freedom of Information and Protection of Privacy (FOIP) Act guides Red Deer Polytechnic's confidentiality and consent policies. Faculty are reminded that Accessibility Services cannot discuss a student's private or confidential information unless the student has given consent and the information is required to provide accommodations to that student.

Please note that all information contained in the Accommodations Letter is confidential and is provided with the student’s permission. All discussions and dealings with the student should be conducted in a confidential manner. Please also refrain from discussing this information with, or in the presence of, other students and/or faculty, without the student’s consent.

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This document provides faculty and staff with information about students with disabilities, including classroom and communication strategies for various disabilities, the process of receiving accommodations, exam accommodations, and FAQ's.

Access+ is a multi-use online portal that combines many of the functions of Accessibility Services and Testing Services into one easy-to-use tool. It streamlines the processes used by each department and serves as a central location for students and faculty to manage accommodations, testing, and other resources.  

Navigate to Access+ here or paste this URL https://accommodations.rdpolytech.ca/clockwork2/user/instructor/default.aspx into a web browser. We recommend that you bookmark this page.

Step 1: View Accommodation letters

Accommodation letters summarize recommendations for reducing or eliminating barriers in the classroom environment. The provision of academic accommodations involves a collaborative process and is a shared responsibility among all stakeholders: students, faculty, Testing Services, and Accessibility Services. We prepare an Accommodation letter after consultation with the student regarding the barriers experienced in the classroom or college environment.

Letters are addressed to teaching faculty and are sent by the Accessibility Coordinator via email or through Access+.

If you have any questions or concerns about the recommended accommodations, contact Accessibility Services. 

Please do not deny an identified accommodation directly to the student.

Accommodation plans are reviewed annually, at a minimum, to ensure that they continue to be effective in mitigating identified barriers to full participation.

Classroom and exam accommodations are most likely to have an effect on teaching faculty. Find out more about accommodations.

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Questions and Concerns

Accessibility Services encourages faculty to contact us to discuss any questions or concerns about policy, procedures, and/or supporting the learning experience of students with disabilities. 

Phone: 403.357.3629

Email: accessibility@rdpolytech.ca

Red Deer Polytechnic has a legal obligation to ensure that students with documented disabilities have equal access to post-secondary education through accommodations. Accommodation is the process of making alterations to the delivery of services so that those services become accessible to more people, including persons with disabilities.

Accommodations do not:

• require that post-secondary institutions lower academic or non-academic standards to accommodate students with disabilities.
• relieve the student of the responsibility to develop the essential skills and competencies expected of all students.

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Read Red Deer Polytechnic's policy on Academic Accommodations for Students with Disabilities.

Read the Alberta Human Rights Commission's bulletin on the Duty to Accommodate students with disabilities in post-secondary education institutions.

Universal Design for Learning (UDL) is a set of principles for curriculum development and delivery that give all individuals equal opportunities to learn. 

It provides a blueprint for creating instructional goals, methods, materials, and assessments that work for everyone; not a single, one-size-fits-all solution, but rather flexible approaches that can be customized and adjusted for individual needs. (CAST, 2014.)

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Principles of Universal Design for Learning

The three primary principles of Universal Design are:

1. Provide multiple means of representation
   • Presents information and content in different way
2. Provide multiple means of expression
   • Differentiate the ways that students can express what they know
3. Provide multiple means of engagement
   • Stimulate interest and motivation for learning

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Read RDP's Universal Design Policy.

Inclusive Language

People with a disability can and should be described in words and expressions that portray them in an appropriate and positive manner. The following guidelines are suggested by over 200 organizations that represent/are associated with Canadians with disabilities. 

Always remember to describe the person, not the disability. Only refer to a person's disability when it is relevant, and avoid words designed to evoke pity or guilt. If in doubt, ask! It is okay to make mistakes when you acknowledge the mistake was made and want to correct it for the future.

Instead of ...	Use...
(the) disabled	People or person(s) with a disability
Crippled by, afflicted with, or suffers from	Person who has or person with
Physically challenged	Person with a disability
Victim, sufferer	Person with a disability
Cripple	Person with a disability
Lame	Limited mobility
Confined, bound, restricted, or dependent on a wheelchair	Wheelchair user
Normal	Able-bodied
Deaf and dumb, deaf mute	Person who is hard of hearing or deaf
Hearing impaired	Person who is hard of hearing or deaf
Retarded, mentally retarded, person with mental handicap	Person with an intellectual disability or person with a developmental disability
Deformed, congenital defect	Person born with...
Visually impaired	Blind or partially sighted

Compiled by Active Living Alliance for Canadians with a Disability. Supported by Fitness Canada, Government of Canada Fitness and Amateur Sport, and Government du Canada Condition physique et sport amateur.

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Guidelines for Interaction

• Treat people who have disabilities with the same dignity and respect you would give people without disabilities.
• Offer help but wait until it is accepted before giving it. Offering assistance to someone is polite behaviour. Giving help before it is accepted is rude and can sometimes be unsafe.
• Offer to shake hands when introduced to people with limited hand use, an artificial limb, etc., for they can usually shake hands. Offering the left hand is an acceptable greeting.
• Don't lean against or hang on someone's wheelchair. It is an extension of his/her personal space. Never patronize someone in a wheelchair by patting him/her on the head or shoulder.
• Listen attentively when talking with someone who has difficulty speaking and wait for him/her to finish. If necessary, ask short questions that require short answers, a nod, or shake of the head.
• Talk directly to the person with the disability, not to someone accompanying him or her. To ignore a person's existence in a group is very insensitive and it is rude for two people to discuss a third person who is also present. For example, if a deaf person is with an interpreter, speak directly to the deaf person, the interpreter will interpret what you are saying to him/her.
• Treat a person with a disability as a healthy person. If an individual has a functional limitation does not mean that the individual is sick. Many disabilities have no accompanying health problems.
• When talking to a person in a wheelchair, if the conversation continues for more than a few minutes, pull up a chair. Communication may be enhanced and neck strain alleviated.
• When giving directions to a person in a wheelchair, be sure to review the route the person will travel in the context of elevators, ground level access, etc. 
• If you have difficulty understanding someone, don't pretend that you do understand. Repeat as much as you understand and the person's reactions will give you clues.

These are excerpts from the following two sources: Ten Commandments for Communicating with People with Disabilities, The New York Times, June 7, 1993, and a pamphlet from the Regional Rehabilitation Research Institute on Attitudinal, Legal and Leisure Barriers, Washington, D.C. Additional observations have been added.

Students with documented memory retrieval impairments due to a medical condition or learning disability may be approved to use a visual memory aid as an academic accommodation by an Accessibility Coordinator.  A memory aid is approved as an accommodation only if it does not fundamentally alter academic standards or reduce academic requirements. Students with this accommodation must have their memory aid approved by their instructor to ensure that it meets these standards.

WHAT A MEMORY AID IS: 

The memory aid is student-created and is intended to allow equal opportunity to demonstrate competence, and to display knowledge and understanding of course content.  A memory aid helps the student retrieve learned information and demonstrate their knowledge and understanding of the material being tested.  

• Single page (8.5 x 11), may be double sided, font size no smaller than 12 pt 

• Provides cues and DOES NOT provide answers 

• Key terms, personal phrases, acronyms, category headings 

• Diagrams and/or tables 

A memory aid is not a ‘cheat sheet’ with facts that could alter the academic expectations of a course.  A memory aid shall not modify the essential requirements of a course. 

TYPES OF VISUAL MEMORY AIDS: 

Cue Sheet - contains “prompts” to help cue recollection of previously learned material. 

Formula Sheet - contains formulae – a set of rules or principles that are expressed using symbols and/or figures.  

PROCESS FOR USING MEMORY AID EXAM ACCOMMODATION: 

STUDENT: 

1. Receive approval from your Accessibility Coordinator to use a memory aid accommodation.  

2. Discuss with your instructor to determine an appropriate memory aid that fits with the course's design. 

3. Submit your memory aid to your instructor at least 5 business days before each exam or on a mutually agreed date.  

INSTRUCTOR: 

1. Once the student has completed the above steps, save a digital copy of the approved memory aid using the following naming convention:  Last Name, First Name - Memory Aid - Approved Date 

2. Upload the memory aid to Access+ at least 2 business days prior to the exam date. 

Note: Instructors may deny the memory aid submitted by a student if it past the submission deadline and/or if the content does not meet recommended guidelines. 

CREATING YOUR MEMORY AID: 

1. Study the material you are being tested on. 

2. Create a list of the key information you most need help remembering. 

3. Determine what cues will work best to help prompt your memory. 

4. Prepare your memory aid in advance, following the guidelines identified (size and spacing). Consult with your instructor for additional guidance to create your memory aid as needed. Put your full name, RDP Student ID # and Course Name, Code, and Section with Exam Date on the top of the Memory Aid. 

5. Revise (if needed) and use it to study for your test or exam. 

6. Submit your memory aid to your instructor for approval. The instructor will then upload the approved memory aid to Access+ for Testing Services. 

7. At the time of your exam, Testing Services will provide you with the instructor-approved copy of the Memory Aid.

What you need to know for the test...	What you need help remembering...